FAQ - Safai Store

Whom can I contact if I have questions regarding the web shop?

If you have any questions about our online shop, please contact us at [email protected]

Where can I buy Safai products within the EU?

TBA

Where can I buy Safai products outside the EU?

TBA

How do I change my password?

If you have registered as a user on our website, you can change your password at any time in the settings.

Did my order work?

You can tell if your order in the online shop was successful when:

A “Thank you” order confirmation page is displayed (when paying by credit card, instant transfer or PayPal, this page appears after a successful transaction).
You receive an order confirmation email a few minutes after placing your order.
You see a summary of the order in “My Orders” (only if you are a registered user).

What are cookies?

A cookie is a tiny text file that enables a website to recognize the user via their browser after a first visit. Cookies are stored in a text file on the user’s computer when the browser is closed and are called up again the next time the website (web server) is accessed. Cookies are passive (i.e. they cannot “do” anything on their own) and can never contain viruses, Trojans or other harmful programs.

How can I pay at the web shop?

You can find all the payment methods here: Payment Methods

Is my data safe in the online shop?

All Safai online shop customer data is encrypted and transmitted from the browser to the server using 256-bit SSL encryption.

If the direct debit payment method is selected, the exact information on IBAN, BIC etc. is encrypted and stored on the web server for a few hours.

We work together with an established payment service provider for credit card payments, instant transfer and PayPal. Only this payment service provider receives the payment data and checks it.

Safai integrates the billing via a window. This ensures that all of our partner’s security measures are utilized and that your data has maximum protection.

How long does delivery take?

All delivery information you can find here: Delivery

What are the shipping costs from the online shop?

All delivery and shipping information you can find here: Delivery

I would like to return a product or make a complaint?

You can return your product within 30 days. Please refere to the Refund and Returns Policy page to check all the details.